FAQ

Cashmere originally comes from the Himalayas and is obtained from the undercoat of the cashmere goat. The fine hair is usually combed out or shorn in spring when the coat changes, before being carefully sorted, washed and processed. Today, China, Australia, New Zealand and Scotland are the world leaders in production.

Cashmere originally comes from the Himalayas and is obtained from the undercoat of the cashmere goat. The fine hair is usually combed out or shorn in spring when the coat changes, before being carefully sorted, washed and processed. Today, China, Australia, New Zealand and Scotland are the world leaders in production.

With a diameter of just 15 to 19 micrometres, the fine hair of the cashmere goat is so fine that it provides excellent heat retention and is also light as a feather. This natural warmth can be felt when you run your hand over the wool. It is therefore ideal as a material for exclusive scarves and shawls.

The name EMAAL is a personal story of the founder, it is the fusion of three names: Emma, Magda & Alexandra. My two daughters and me. Emma and Magda share my passion for cashmere and scarves.

In principle, every manufacturer is obliged to correctly declare the fiber composition of their product. If the label says 100% cashmere, the scarf should definitely be 100% cashmere. The fabric can also be carefully pulled apart - high-quality cashmere returns to its original shape even after being stretched, while low-quality cashmere remains stretched.

Pills usually form where the cashmere scarf rubs against each other due to movement. Often at the point on the scarf where we carry our bag. The friction causes small fibers to loosen and knot into fluff, which then forms pills.

The most effective method for removing pills from your cashmere scarf is the pilling shaver. It is a battery-operated lint shaver that simply cuts off the pilling with a sharp blade.

As a rule, shipping for orders within Switzerland takes five working days and costs a flat rate of CHF 9. Delivery to Germany and Europe takes a little longer and costs 7 and 13 euros per order respectively. Our range is of course also open to orders from all over the world - here the shipping costs are 18 euros. You can always find the exact delivery conditions and shipping costs on the product page and in the shopping cart.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise the right to cancel, you must inform EMAAL, Alexandra Somlo, Schützenstrasse 2, CH-4402 Frenkendorf, info@emaalcashmere.com, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Due to the ultra-fine structure, it is recommended that scarves and shawls are washed by hand using a mild or wool detergent. Standard commercial detergents, ironing or tumble drying can damage the hair structure. It should also be noted that cashmere clothing should only be cleaned at least every 4 days.